Global security integrator, Convergint, in partnership with Rapid Response, has announced the launch of Convergint Monitoring, an integrated platform with a suite of tools to monitor intrusion, fire, and other mission-critical systems for its customers.

Convergint Monitoring is said to be focused on the needs of mission-critical, enterprise customer segments, such as financial services, healthcare, utilities, and the federal government, where capabilities like UL2050 monitoring, video verification, location services, and commercial fire monitoring deliver situational awareness.

“Our customers’ needs continue to evolve, and Convergint remains committed to developing its service capabilities and providing the insights and scale that our customers require,” says Eric Yunag, vice president of technology at Convergint.

“Our strategic partnership with Rapid Response, a company with over 20 years of experience, will help power our vision for an enterprise monitoring offering. The tools, experience, and collaboration offered by this monitoring service gives us the ability to meet one of our most important goals: to be our customers’ best service provider.”

The monitoring platform includes a mobile app, access to activity history, the ability to send and receive SMS text messages and to manage a notification service to authorize intervention and action.

“Rapid Response is proud to have been selected as Convergint’s strategic partner to launch Convergint Monitoring,” said Jonathan Sherrell, director of sales, Rapid Response.

“Capitalizing on our long-term relationship, this new strategic partnership will leverage our shared cultures of service excellence and provide customers with differentiated technology. Our organizations are uniquely positioned to deliver world-class capabilities that meet the demands of enterprise customers.”

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