Gallagher SMB Partners With Wilson

♦ Gallagher and Wilson Security have launched an integrated alarm response service called Guarding within Gallagher’s cloud-based security solution.

In the event of an alarm, SMB customers receive a notification via the app, enabling them to investigate further, silence the alarm, or – through this seamless integration with Wilson Security – request a security guard to check on the site.

As well as requesting a guard directly from the app, customers can enable automated guarding where the system will automatically request a guard in the event if an alarm. Customers will then receive regular update notifications indicating the guard has arrived on site and departed, followed by updates of their actions on site, and a final report.

“The level of communication between the customer and guard is unmatched in the market,” said Lisa Tubb, senior product manager for Gallagher. “With this feature already successfully operating in New Zealand, we’ve seen customers save both time and money as they’re no longer dealing with a middleman or paying for false callouts.

“We’re very excited to collaborate with Wilson Security to extend this service to our customers across Australia. Adding Guarding to the product gives our installer network an additional layer of security.”

Gallagher and Wilson Security have been working closely since the announcement of a national channel partnership earlier this year.

“The partnership with Gallagher is enabling us to deliver leading integrated security solutions to an even larger customer base,” said Nick Frangoulis, CEO, Wilson Security.

“Our Wilson Protect Plus package incorporating Gallagher’s cloud-based solution is next generation security, aligned with how people work in today’s world.”

The Guarding service was launched in Australia on August 3. You can find out more about Guarding and Gallagher SMB here.

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