Hanwha Techwin U.S. Repair Centre

♦ Hanwha Techwin U.S. Repair Centre – in a move that hints at the growing strength of the Hanwha Techwin CCTV range, the company has opened its new Hanwha Total Care Center (HTCC).

Located near the company’s New Jersey headquarters, the 3500 square-metre facility will undertake ‘Advanced Replacement and Repair Services’ for Hanwha products across North and Latin America and receive return units from partners.

The HTCC is fully owned and managed directly by Hanwha Techwin and the company says it gives greater control over the repair and parts replacement processes, enabling it to deliver higher levels of service.

“Our goal is to minimize any downtime due to product issues or parts requests as much as possible,” says C.H. Ha, president at Hanwha Techwin America. “With this new repair and service centre, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”

Hanwha said the centre will support the company’s repair centres and sales offices in other regions throughout the Americas and will play a role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams.

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