This means that ADT customers with remote monitored or detector activated CCTV installations that also comply with BS8418 can now be issued with a police unique reference number and, subject to meeting the police response criteria, will be eligible for police attendance. The ADT Remote Video Response Centre is based in Manchester. It was officially opened in April by Ed Breen, Chairman and CEO of Tyco, and Alex McNutt, Managing Director of ADT Europe and South Africa, and it currently monitors in excess of 800 sites throughout the UK and Ireland. Peter Laverack, ADT’s European Communications Director, commented: “Receiving the accreditation is excellent news for our customers. The introduction of BS8418 will have a significant impact on the way CCTV systems are monitored and actioned by Remote Video Response Centres in the future. This British Standard is welcomed by both the police authorities and major insurers throughout the UK.” “Always looking forward, we want to give our customers the reassurance that ADT is committed to using new standards and technology to continuously improve service delivery. It is important that we provide peace of mind and confidence that our customers’ assets are being monitored in line with British Standard directives. “The standard will also bring the added benefit of reducing unnecessary transmission of events, which will add further value to a well managed remote monitored CCTV solution. “We have revisited our entire commissioning and monitoring procedures as part of the process and have instigated a number of additional training programmes to ensure all of our staff have a comprehensive understanding of the requirements associated with the accreditation.”
