Milestone Systems has introduced a troubleshooting assistant for partners and customers using Milestone XProtect video solutions.
The troubleshooting assistant is a self-help online tool that enables XProtect users to identify causes of issues and guides them through a step-by-step resolution.
The troubleshooting assistant is an interactive decision tree that provides support in maintaining, upgrading and troubleshooting many common issues, such as being unable to log into the smart client, being unable to add a camera or having server performance issues.
The guide leads users through a branching process where they can select answers to questions that become progressively more specific to their issue. The assistant leverages and compliments the Milestone Knowledge Base articles, user forum and more.
The Troubleshooting Assistant is available online and is also accessible through the Milestone Support Page. The company says it will regularly update the troubleshooting assistant and add more guides to address additional issues as needed.
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