HILLS Ltd will trial new secure lockers to allow customers to pick up orders outside business hours. The new lockers will be available for customers to collect their orders outside business hours at Hills super centres in Hendra (QLD).
James Macrae, group sales manager, Queensland, said the lockers were an important part of improving customer service.
“These lockers facilitate greater access for our customers, they are easy to use and secure,” McCrae said. “Our customers have been telling us that they would like more options and flexibility in picking up goods.
“Making our products available after hours maximises the time our customers can spend in the field and means they can pick up products at a time most convenient to them. We will trial these lockers and obtain feedback from our customers on how we can further improve our customer service experience.
“This is about Hills delivering on its customer service promises and responding to growing community demand for greater flexibility in receiving goods.”♦
