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HomeSecurityAccess ControlTraining Crosses New Frontier

Training Crosses New Frontier

The Covid-19 pandemic was ultimately a catalyst for change, forcing businesses to reimagine ways of operating and encouraging a growth and an evolutionary mindset.

Alongside the pandemic, the security industry landscape continued to shift, sparking the opportunity to ..........

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Training Crosses New Frontier For Gallagher.


Training Crosses New Frontier – According to Gallagher, the COVID-19 pandemic ultimately catalyses change, forcing businesses to reimagine ways of operating and encouraging a growth and evolution mindset. Alongside the pandemic, the security industry landscape continued to shift, sparking the opportunity to reevaluate the way we train and upskill security partners.

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Confronted with the challenges associated with COVID-19, the Gallagher team used the opportunity to re-evaluate its training obligations and offerings, with the past three years seeing the inception of some significant shifts in channel partner and end-user training initiatives.

Led by training manager for Asia Pacific and India, Middle East, and Africa (APAC and IMEA), Danielle Mitchell, Gallagher has rolled out several new training initiatives to meet shifting demands and ensure its channel partners remain leaders in the industry.

“To help our customers overcome challenges specific to our industry, the Gallagher Security Training Team has spent the last three years innovating and reimagining our training solutions to better serve the needs of the changing security landscape”, Mitchell says.

“To help our customers overcome challenges specific to our industry, the Gallagher Security Training Team has spent the last three years innovating and reimagining our training solutions to better serve the needs of the changing security landscape.”

Danielle Mitchell, Gallagher Security.

Research

As highlighted in the recent Gallagher Security Industry Trends Report 2024, it’s estimated that as many as 90 per cent of security teams have been impacted by staff shortages (Segal, 2022). With the challenge of staying up to date with product and software developments while maintaining a competitive edge, many organisations struggle to keep up with rapidly evolving security needs, resulting in knowledge gaps and increased cyber vulnerability.

In addition, research shows that businesses providing learning and development opportunities experience 30-50 per cent higher retention rates than those that don’t (Lorman Education Services, 2021). And that goes for security teams, too. With 70 per cent of employees indicating they’d consider leaving their current role to join an organisation where upskilling is prioritised, the benefits of training become even clearer (Lorman Education Services, 2021).

Training Crosses New Frontier

In 2023 Gallagher launched Virtual Classroom, a cloud-based learning platform, which provides face-to-face training delivered by a Gallagher trainer. The Virtual Classroom platform is being used to deliver Access Technician and Access Engineer courses across APAC and IMEA and provide remote training to End Users in regional areas.

“Virtual Classroom will allow more than 5500 additional technicians and End Users throughout APAC IMEA to be trained over the next five years,” Mitchell says.

“Delivering this quantity of training via traditional classroom training would have required $NZ11.8 million in training delivery costs (flights, accommodation, freight, etc.) and a team of 26 full-time employees across APAC IMEA.”

Virtual Classroom will allow more than 5500 additional technicians and End Users throughout APAC IMEA to be trained over the next five years

Danielle Mitchell, Gallagher Security.
Training Crosses New Frontier
Training Crosses New Frontier – Virtual Classroom.

“Instead, we will utilise the Virtual Classroom platform and deliver this quantity of training with nine full-time equivalent (FTE) trainers throughout APAC IMEA. As we’re able to save in training delivery costs, it allows us to keep training prices low for customers, ensuring training is as accessible and affordable as possible.”

New Frontiers

Training Crosses New Frontier – According to Mitchell, what the team has created is as effective, if not more effective, than traditional classroom training, and it gives the team greater reach with the provision of 200 per cent more courses.

“We are reaching more people, answering more questions, and making it more convenient for channel partners to fit learning into their new remote-working lives, while offering the same content as provided in a traditional classroom setting,” Mitchell explains.

“At the same time, we are striving to ensure the Virtual Classroom solution is considered the new gold standard of training environments.”

Late in 2023, Gallagher launched its Train the Trainer program, a mentorship program that trains and certifies candidates from selected Channel Partners to deliver the suite of Gallagher Access certification courses to their teams internally.

Training Crosses New Frontier – Gallagher Train the Trainer provides a framework for channel partners to train their own staff when and where they like, with the ability to create a training program tailored to the company’s specific needs, while also providing access to everything they need to run the same courses that Gallagher does.  

Commenting on the success of Train the Trainer, Mitchell says, “We know that this program brings immense value for our partners as it empowers them to scale their training efforts without incurring additional costs, establish themselves as trusted training partners, and ultimately deliver top-notch security solutions and service to their customers. Training Crosses New Frontier – By adopting this program, our partners can maintain team skill levels, reduce costs and time out of the field, and maintain a competitive advantage in the industry.”

Start a New Career Today – Gallagher Training

Gallagher’s Further Initiatives

Further initiatives to promote training and continued education of their channel partners and end users include the Gallagher End User Knowledge Centre platform, an educational, free-of-charge multimedia library available to their global customers, and the Gallagher Care Plan, which gives those with active software maintenance agreements unlimited registrations to online End User training courses at no additional cost.

Mitchell says, “These initiatives have helped our customers thrive in an increasingly competitive environment, demonstrating the transformative potential of training to empower a skilled and engaged security workforce. By prioritising continuous learning, organisations not only equip their employees with tools for success but also build a culture that values growth and loyalty, ultimately leading to enhanced employee retention and organisational prosperity,” says Mitchell.

Training Crosses New Frontier – Digital Badges

More recently, Gallagher partnered with digital credential provider Credly, to award verified badges to Australian and Papua New Guinean Channel Partners and End Users who complete Gallagher training courses.  

Working via Credly – a comprehensive global solution for recognising skills, capabilities, and achievements – the Gallagher training badges allow awardees to easily share and showcase their skills, capabilities, and achievements digitally.  

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All badges are verified by Gallagher security and contain information that describes training course participants’ qualifications and the process required to earn them. Gallagher Digital Badges are earned by completing one of Gallagher’s participating Channel Partner or End User training courses.

With a commitment to making training even more accessible, earlier this year, Gallagher announced their funding partnership with Keystone Tasmania to further enhance support of their Channel Partners within the state, with more affordable training courses.  

Keystone Tasmania, the state-wide industry training board that promotes training and training pathways in the building and construction industry, provides a subsidy to Channel Partners to reduce the cost of Gallagher’s Access and Perimeter training courses.

The initiative was championed by Contact Group – one of Gallagher’s valued Channel Partners who knew of Keystone’s funding platform, and suggested the idea to Danielle Mitchell, Training Manager for APAC and IMEA at Gallagher.  

“Funding from Keystone Tasmania provides another method for us to help our partners maintain skill levels and increase the accessibility of Gallagher training,” says Mitchell.

While Gallagher’s reimagined training initiatives have undoubtedly enabled training access and opportunities to more people in more places, the benefits have also included cost savings, greater business efficiency, improved work/life balance, and a push towards a more sustainable method of operating with paperless classrooms, along with reduced travel in favour of remote working environments. But as the landscape continues to evolve, Gallagher upholds its commitment to exploring alternative ways of empowering their Channel Partners and End Users through training initiatives of the highest standards.

Demand for New Training

Demand indicates that Channel Partners are embracing these new training modalities with the inaugural Virtual Classroom Access Technician course, delivered from New South Wales, Australia, in February 2023, attracting attendees from New Zealand, Adelaide, Brisbane, Canberra, Melbourne, Perth, and Sydney. Spaces for the first three courses filled up within 48 hours, necessitating the addition of three more courses to accommodate high demand.

“Customer feedback has been overwhelmingly positive regarding the Virtual Classroom platform, and I believe this boils down to the increase of available course dates and accessibility to trainer-delivered learning. Customer feedback also informs the content development of platforms such as the End User Knowledge Centre and the Technician Knowledge Centre currently being developed. In this way, we’re ensuring that our whole training offering meets the expressed needs of those it’s designed to serve and that our courses are fit for purpose for the APAC IMEA market,” says Mitchell.

With a suite of revolutionary training initiatives already in operation, Gallagher continues to research and develop further potential opportunities that will enable an even more simplified and streamlined approach to training and one designed to move alongside the evolving landscape and emerging demands.

Training That Can Reach Everyone

“We’re constantly keeping our finger on the pulse of industry trends, both in learning and development and the wider security industry. Three major trends that we have used to inform our strategy for the next 12 months include Augmented Reality Training, demand for short-form video content, and a desire from customers to enable internal trainers,” says Mitchell.

The global virtual reality in education market size grew from $8.67 to $11.95 billion from 2021 – 2022 and is expected to grow to $46.14 billion in 2027 (GlobeNewswire, 2023). 56% of businesses have already implemented some form of mobile AR or VR technology, with 23% of the application being used by for training (Insight, 2021). In fact, training is considered one of the top two commercial use cases for immersive technology in 2023 (Tech Journal, 2021).

Access Operator

Online, Classroom

This training course provides systems operators with a simple and guided overview of the Command Centre software, providing the skills and confidence to monitor a Gallagher access control site. Training Crosses New Frontier.

Access Administrator

Online, Classroom

This course provides an understanding of how to configure administrative tasks within Command Centre that may be required by a system administrator.

Access Advanced Administrator

Online, Classroom

This is our most advanced Site Operation and Administration course, covering more complex configuration and administration tasks within Command Centre and providing system administrators with a deep understanding of our Command Centre platform.

Mobile Everything

Classroom

This training courses provides system Operators and Administrators a view of Gallagher Security’s advanced mobile solutions.

Workforce Management

Classroom

This training module builds on the scenario and system established within the Gallagher Access Advanced Administrator course to provide administrators an advanced view of Command Centre functionality and the confidence to effectively maintain and enhance an existing security system. Training Crosses New Frontiers.

Augmented Reality

“Embracing this new technology and the learning benefits it promises for our customers; we will be deploying our first augmented reality course in early 2024, whereby technicians can engage in hands-on perimeter fence installation training using a wearable headset. We believe that this will be an industry first and plan to continue creating new courses that can be accessed by our customers in the Metaverse, ensuring that all customers, regardless of their location, can engage in practical, hands-on training that equips them for real-world scenarios,” says Mitchell.

“Training Crosses New Frontier For Gallagher.”

Using feedback from their channel partners and end users, Gallagher also plans to expand its end user Knowledge Centre library with short-form video content, making it possible to access bite-size pieces of information easily. There are also plans to launch a Technician Knowledge Centre this year, with topics produced on the most frequently asked questions received by the Gallagher Technical Support Team.

2024 will see continued onboarding of new partners to the Train the Trainer program in line with some of the pain points highlighted in the industry trends report. Since launching the program in 2023, over 20 Train the Trainer instructors have been certified globally, creating 2000-4000 additional seats in Gallagher courses annually.

“I believe that at the heart of the success of our APAC IMEA Training teams is a genuine desire to make the lives of our customers easier through training,” Mitchell said.

“We’re constantly innovating and adapting to market trends and external factors, but at the heart of everything we do as a team is this focus on customer care. This has driven us to ensure that our training content meets the needs of our customers while ensuring that our training offering is more accessible to all global customers.”

You can find out more about Gallagher here or read more SEN news here.

Access Hardware Installer

Online

The Hardware Installer certification provides the fundamentals required to physically install Gallagher hardware and configure Controllers, HBUS devices, and I/O within Command Centre software. This training course is recommended for technicians who will mostly be working with installing physical hardware.

Please note – Hardware Installer is a stripped-down version of Access Technician. All material covered in Hardware Installer is also included in Access Technician, there is no need to complete Hardware Installer if you intend to progress to Access Technician.

Access Technician

Online, Classroom

This training course gives technicians the skills and confidence to configure and support a Gallagher system. Once completed, technicians will be certified to install, configure, and maintain a Gallagher Command Centre access control system.

Please note – Access Technician includes all the materials covered in Hardware Installer, there is no need to complete Hardware Installer if you intend to progress to Access Technician.

Access Engineer

Online, Classroom

Gallagher Access Engineer Certification provides the next level of certification, introducing advanced understanding of Command Centre functionality. This training course is designed to empower technicians working with more complex sites with the necessary skills to configure and implement advanced technology, providing easy site management and improved productivity.

Access Integrator

Classroom

Gallagher Access Integrator Certification expands Gallagher Access Engineers’ knowledge, introducing Gallagher’s integration processes and providing the skills and expertise required to install a fully integrated Gallagher system, including middleware and APIs.

Access Technician – Access and Alarms

Classroom

This training course introduces hardware installers to Gallagher Command Centre and provides the skills to configure and support a Gallagher system. Once achieved, attendees attain Access Technician Certification and can install Gallagher hardware and software.

Access Visitor Management

Classroom

Visitor management is a feature of the Command Centre that allows sites to manage permanent (visiting staff) and non-permanent (external) visitors. This course outlines the technical steps required to fully configure the Visitor Management functionality within a Command Centre system.

Access Visitor Management Kiosk

Classroom

The Visitor Management Kiosk allows site visitors to register their details from a self-service touch screen kiosk and to automatically notify the host of the visitor’s arrival without intervention by a reception. Several host and admin actions are also possible, these allow privileged users to manage various visit and visitor properties directly from the kiosk. Training Crosses New Frontier.


Perimeter Fence Installer

Classroom

This training course introduces Gallagher’s perimeter security solution and provides installers with the understanding and skills to design, install, configure, and commission Gallagher perimeter security solutions and products that meet the Gallagher perimeter code of practice.

Perimeter Fence Maintenance

Classroom

Gallagher’s Perimeter Fence Maintenance training course covers the procedures necessary to maintain Gallagher Monitored Pulse Fences, Z10 Taut Wire Sensors and Z20 Disturbance Sensors.

Perimeter Network for Fence Installer

Classroom

This training course introduces fence installers to the Gallagher Command Centre system structure and configuration and provides the skills and knowledge required to integrate Gallagher perimeter solutions with Gallagher Command Centre.

Perimeter Network for Access Technician

Classroom

This training course further expands the Gallagher Access Technician, Engineer, or Integrator skill set. This course introduces perimeter system architecture and hardware and explains how to configure network perimeter products within Command Centre. Once completed, attendees are certified to integrate Gallagher perimeter solutions with Gallagher Command Centre.

Perimeter Z20 Disturbance Sensor

Classroom

This training course introduces Z20 disturbance sensors, their installation and configuration. The program will give attendees the confidence to plan the layout of a site considering all environmental conditions. They will demonstrate the skills needed to successfully install and configure a Z20 sensor network using Command Centre and a 6000 Controller.

DTL – Detection Technology Systems

Online

Welcome to the VibraSector Microphonic System – Online Training Course. Gallagher provides a wide range of perimeter products that allow customers to detect and deter intruders from unauthorized access to a site. Gallagher currently distributes two products from DTL, VibraSector, and MikroTek. This course will focus specifically on the VibraSector microphonic system. Training Crosses New Frontiers.


High-Security Class 5

Classroom

This training module provides Gallagher Access Technicians an introduction to the Gallagher Class 5 Security system. The training concentrates on the requirements of the Class 5 standard. The course explores the Gallagher Class 5 Hardware and Gallagher Command Centre configuration required to meet the standard.

High Security Federal Access Technician

Classroom

The Federal Access Technician course is based on the standard Access Technician course but incorporates specific US Federal (PIV) requirements and configuration.

High Security Type 1A Hardware

Classroom

Gallagher Type1A Hardware Certification provides an in-depth introduction to the Gallagher Type1A Hardware. The primary focus of training is to familiarise technicians with requirements of installation including hardware and software. Other necessary system information including backups, reports and fault finding are incorporated.

High Security Type 1A CSS Engineer

Classroom

Gallagher Type1A CSS Engineer Certification provides an in-depth introduction to the Gallagher Type1A CSS. The primary focus of training is to familiarise technicians with requirements of installation including hardware and software. Other necessary system information including Administration tasks, backups and reports are incorporated.

High Security Type 1A Standard User

Online

This course will provide the attendee with knowledge to complete all tasks outlined within 3E3676 User Guide, Gallagher Type 1A User Interface for Standard Users. This includes but is not limited to: Introduction to the Gallagher User Interface, Arming and Disarming, Acknowledging, and resetting alarms. (Training Crosses New Frontier)

High-Security Type 1A Privileged User

Online

This course will provide the attendee with knowledge to complete all tasks outlined within 3E3675 User Guide, Gallagher Type 1A User Interface for Privileged Users. This includes but is not limited to: Introduction to the Gallagher User Interface, Arming and Disarming, Acknowledging, and resetting alarms, User Administration, & Reports.

High-Security PIV Solution

Online

The Gallagher PIV Certification course provides an introduction to the Gallagher PIV Command Centre solution. The primary focus of training is PIV software licensing, configuration and registration of Federal high assurance credentials. Training Crosses New Frontiers.


SMB Partner

Online

This course equips Gallagher SMB Partners with the knowledge and skills to install, configure, and commission the Gallagher SMB cloud-based security system. The course also covers the Gallagher SMB App and how it can be used to manage site security. (Training Crosses New Frontier)


Recertification

Gallagher certification is valid for two years and is the technician’s responsibility to maintain. Recertification can be done online and is available for Hardware Installers, Access Technicians, Access Engineer, and Access Integrator. Perimeter recertification is only available through classroom training. Recertification is a skill maintenance and validation program, not a refresher or training course. Recertification aims to validate that the technician is competent within their certification level. Training Crosses New Frontier.

AUTHOR

SEN News
SEN Newshttps://sen.news
Security & Electronics Networks - Leading the Security Industry with News and Latest Events. Providing information and pre-release updates on the latest tech and bringing it all to you daily. SEN News has been in print for over 20 years and has grown strong as a worldwide resource in digital media.

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