ADT’S Digital Security services gives 24/7 live agent support to protect customers’ identities and networks and financial information.
“Since ADT began in 1874, our mission has been to help keep families and homes safe,” said Jim DeVries, current President and incoming chief executive officer of ADT.
“With online threats occurring more often than ever before, our mission evolved to not only help protect the premises, but also people on the go and their network and digital identity. On average, cyber-attacks are happening every 39 seconds, and Digital Security by ADT is an opportunity to extend the breadth and scale of our security monitoring to our customers’ personally identifiable information and network.”
Digital Security offers different levels of identity theft monitoring and protection, a personal secure virtual network (VPN) for easy and secure app-based Wi-Fi privacy outside of the home, and home network security using a secure Wi-Fi router.
* Identity Protection: Provides monitoring and support to help customers minimize their risk of identity theft and loss exposure. In addition to enabling customers to track their credit report activity and score so they can keep tabs on potentially fraudulent use of their credit, the service also includes: change of address notifications, public courts and criminal records monitoring, and 24/7 fraud incident resolution with up to one million dollars in Identity Theft Expense Reimbursement.
Additional services soon to be added include:
* Dark Web Defence: This service will help protect customers by continually monitoring the public and private internet, notifying customers of possible suspicious activities associated with their personally identifiable information, including SSN, DOB, Passport, Driver’s License, Medical ID number, credit/debit cards, bank accounts, telephone numbers and email addresses. Once alerted, customers can take proactive steps, such as calling ADT experts available 24/7 to begin fraud incident resolution services.
* Secure VPN: A powerful, yet easy-to-use, app for Windows, Mac, Android and iOS devices that helps shield user’s information from cybercriminals attempting to hack into a user’s public Wi-Fi connection and intercept the data being sent to and received from computers or mobile devices. The app also enables anonymous browsing and access to users’ favourite apps and content anywhere they go, as if they were at home.
* Home Network Protection: Encompasses multiple digital security offerings, including an ADT-installed secure Wi-Fi router that helps protect customers’ home networks and an unlimited number of connected devices from cyber threats, as well as secure VPN services, sex offender monitoring, dark web defence, and 24/7 fraud incident resolution with up to $25k in identity theft expense reimbursement.