fbpx
8.9 C
Sydney
Monday, May 20, 2024

Buy now

  • HIKVISION
  • HihkVision Colour Vu
  • GOOGLE WALLET
HomeSecurityAccess ControlCustomer Focus Guides Hills back to Growth

Customer Focus Guides Hills back to Growth

8.9 C
Sydney
10.6 C
Brisbane
1.5 C
Canberra
31.6 C
Melbourne

RECOMMENDED

WEATHER

Sydney
clear sky
8.7 ° C
10.4 °
4.2 °
68 %
5.1kmh
0 %
Sun
10 °
Mon
17 °
Tue
17 °
Wed
17 °
Thu
17 °

Latest Articles

STAY CONNECTED

2,468FansLike
1,399FollowersFollow
0FollowersFollow

CEO David Lenz has embarked on a customer service strategy to re-boot the culture at Hills Ltd.

“There is no doubt that a lot has happened in the past year,” Lenz said. “We’ve made a lot of changes and I think customers will see improvements in the business, our product range and our engagement in the market.”

But Lenz indicated there was still room to improve. 

“As a distributor, we need to do the basics really well – processing orders, notify customers about deliveries, managing stock and inventory. We’ve put a lot of emphasis into these areas and now we need to benchmark our service, to understand where we are now and where we need to be as we go forward.”

Hills has initiated a customer opinion survey that will be in the market until the 4th of November. Responses are anonymous and Lenz encouraged all Hills customers to participate.

“I want Hills to be the number one value-added distributor in our market segments. That means getting the basics right so that customers enjoy engaging with Hills, and we maintain their passion for our product.

“The message to our customers is that we are listening, we want your feedback, and we are prepared to make changes to improve our engagement,” Lenz said.

For more information about the Hills product range, or the customer opinion survey, call Hills Customer Service on 1300 445 571. ♦

SAGE email signature.jpg 2 43

AUTHOR

SEN News
SEN Newshttps://sen.news
Security & Electronics Networks - Leading the Security Industry with News and Latest Events. Providing information and pre-release updates on the latest tech and bringing it all to you daily. SEN News has been in print for over 20 years and has grown strong as a worldwide resource in digital media.

LEAVE A REPLY

Please enter your comment!
Please enter your name here