Gallagher Sets Up Tech Support Americas
♦ Gallagher Sets Up Tech Support Americas – Gallagher has announced the expansion of its technical support services to the Americas, with a dedicated team now based in Atlanta, Georgia.
According to Gallagher’s technical support manager, Shane Keesom, the team in the Americas will create stronger connections in the region, while also alleviating the New Zealand team’s current load of operating day and night.
“It’s an evolution of our technical support. We’ve been providing 24/7 technical support from New Zealand and we’re growing really quickly elsewhere, particularly in the Americas. So, this expansion has been a couple of years in the making,” Keesom said.
Paul Wilson, Gallagher’s director of technical services for North America said expanding global support capabilities is a natural progression of the company’s vision to provide exceptional customer experiences.
“The team here in the Americas also adds to the diversity within our global team,” Wilson said.
The new team consists of 4 engineers, servicing the entire globe during their shift, with a bilingual member who able to provide technical support in Spanish.
“This is going to be gold, being able to talk to our partners and customers in their own language,” said Matthew Dean, Gallagher’s technical support team leader.
To find out more about Gallagher’s 24-hour technical support team structure and plans, listen to Dean and Keesom lend their voices in the latest Tech Talk podcast episode hosted by Gallagher chief technology officer, Steve Bell here.
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