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ICT Promotes Richard Kelly

ICT Promotes Richard Kelly APAC To Technical Services Manager.

ICT Promotes Richard Kelly – Integrated Control Technology has promoted Richard Kelly to APAC technical services manager, based at the company’s New Zealand head office.

In the new role, Kelly will lead ICT’s technical support and field applications engineering teams across New Zealand and Australia. He will also take responsibility for ICT’s Voice of Customer program across the region.

Kelly joined ICT in October 2020 as a technical support specialist after more than 9 years with Data Pacific in Auckland, where he worked as a senior security technician.

He subsequently became technical support specialist and 2IC for ICT’s New Zealand and Australia support team in March 2022, before being appointed OEM technical support specialist in May 2025.

According to ICT, Kelly brought around 10 years of installer experience to the company and has since developed extensive product knowledge through technical support and OEM support roles.

“Across those roles Richard has built deep product knowledge and a reputation for working across complex technical systems,” ICT said.

Kelly took up the APAC technical services manager position in June 2026.

You can learn more about ICT here or read more SEN news here.

“ICT Promotes Richard Kelly APAC To Technical Services Manager.”

Career trackAt ICT since Oct 2020
To 2020Data PacificSenior security technicianMore than nine years in Auckland, building the installer-side experience he brought to ICT.
Oct 2020ICTTechnical support specialistJoins ICT at its Auckland head office.
Mar 2022ICTTechnical support specialist and 2ICSecond in charge of the combined New Zealand and Australia support team.
May 2025ICTOEM technical support specialistMoves onto OEM support, working across more complex integrations.
Jun 2026ICTAPAC technical services managerLeads technical support and field applications engineering across New Zealand and Australia, and owns the regional Voice of Customer program.
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