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Wednesday, April 17, 2024

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OpenEye Seeking Sales Engineer

Cloud video platform developer OpenEye is seeking a sales engineer to join its growing team based in Melbourne.

The successful candidate will play a key role in assisting the OpenEye sales organisation and sales engineering team as the primary technical liaison interacting with both channel partners, consultants, and end users.

Our sales engineer will specialise in establishing, building, and maintaining relationships with technical personnel at both channel partners and end users (most specifically with peer sales engineers, product specifiers, and project managers – as well as with operations and/or support managers).

Unspecified duties of a sales engineer often overlap into both sales and technical support (for example, a sales engineer may be asked to provide a product presentation to a customer, take customers to dinner, go to the field to troubleshoot a project, attend tradeshows and/or assist in troubleshooting afterhours).

Duties and Responsibilities

· Prepare and deliver general sales and project specific presentations, sometimes in conjunction with a salesperson, sometimes solo
· Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
· Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers
· Creating plans (long-term and short-term), including setting targets, adhering to deadlines, and allocating resources
· Assists channel partners with pilots and new project spin-ups, including at times being in the field with the channel partner
· Identifying and informing on potential risks and liabilities
· Making effective decisions when presented with multiple options for how to progress with a project
· Communicating with management within OpenEye and the customer to keep projects aligned with their goals
· Assess system requirements along with recommend specifications of product for projects
· Participate and assist in project pilot deployments for proof of concept
· Assist in preparing responses to tenders and request for information requests
· Serve as subject matter expert on OpenEye products
· Create and maintain pre-sales engineering documentation and factory pre-configuration documentation
· Contribute to product change recommendations based on interaction with customers on projects
· Communicate product deployment and troubleshooting discoveries to product management, engineering, and support
· Provide “voice of customer” to product management, engineering, and development
· Liaise and develop relationships with Eco System Partners for integration and solution development.

Minimum Qualifications

· 2+ years sales engineering experience, or 4+ years technical experience in the surveillance industry
· Possessing a Bachelor’s degree in a relevant field, or equivalent work experience
· Demonstrated proficiency in Microsoft Office
· Surveillance industry-specific knowledge
· Ability to travel overnight 50-75 per cent of the time, including some weekends, and occasionally on short notice.

Preferred Skills / Qualifications

· Experience with Atlassian Jira
· CRM Software Experience (e.g., Salesforce)
· Surveillance Industry-specific experience
· Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge
· Industry specific IT and networking qualifications (e.g., CompTIA)
· Cybersecurity experience
· Tender or RFI/RFP response experience.

Important Qualities

Interpersonal Skills & Self Confidence: Interpersonal skills are a valuable characteristic of a sales engineer, both for maintaining relationships and communicating to customers and other members of the OpenEye team. Self-confidence is important when meeting with customers to provide updates or proposals for the course of the project.

Problem Solving and Technological Skills: Problem solving is a pivotal characteristic of a sales engineer, with the ability to listen to the customer’s desires and concerns, and then recommend solutions. The successful candidate must have knowledge of the technologically sophisticated products used in the video surveillance and physical security industry, in order to explain their advantages and answer questions.

Send your CV to Angelo Salvatore at asalvatore@openeye.net

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