Genetec Expands SaaS Into Physical Security Operations.

Genetec Expands SaaS Into Physical Security – Genetec has expanded its Security Center SaaS solution with the launch of Operations Center, a work management solution for physical security operations.

Operations Center, available as part of Security Center SaaS or as a standalone product, addresses the operational challenges faced by security operations teams, which often rely on spreadsheets or disconnected work management tools designed for IT or other departments. These fragmented systems can impede their efficiency and collaboration.

Genetec says its Operations Center solves this by integrating security dispatching, work ticketing, and activity tracking into a single platform. This unified approach enables users to manage tasks more effectively, maintain real-time visibility of their operations, and collaborate seamlessly across teams.

“Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing yet they frequently lack the necessary tools for effective performance,” said Christian Morin, vice president of product engineering, Genetec.

“Operations Center was created in close collaboration with security professionals to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organisation.”

More than just a task management tool, Operations Center is built to enhance every aspect of security operations through an intuitive web and mobile interface that connects teams globally. Tasks and projects are managed on customisable boards that visually represent workflow stages, offering a clear overview of progress and enhancing situational awareness for real-time collaboration.

By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents, while automatically letting their supervisors know about their progress, status, and location.

Supervisors can audit and generate reports on individual incidents, entire shifts, or team performance, with all activities logged in real-time, even off-site. Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, eliminating the need for manual data entry. This streamlined access supports more informed, strategic decision-making and drives continuous efficiency improvements across the department.

Operations Center is fully customisable to meet the unique needs of any organisation. It scales effortlessly, supporting teams of all sizes and adapting to various workflows, processes, and reporting requirements while ensuring privacy by design.

Operations Center will be available globally as of today – September 23, 2024 – as part of the Genetec Security Center SaaS Premium subscription. It will also be available as a standalone solution compatible with Security Center 5.10, through accredited members of the Genetec Channel Partner Program.

There’s more information about Genetec Operations Center here or you can read more SEN news here.

“Genetec Expands SaaS Into Physical Security Operations.”