New research from Parks Associates ‘Alerts and Alarms: Consumer Perceptions of Security Event Management’ reveals 48 per cent of U.S. owners report their system triggers too many false alarms and suggests video-based AI may be the answer.
“False alerts generate fines and frustrations for users,” said Chris White, senior analyst, Parks Associates. “False alerts, caused by harmless factors like children or pets, can devalue the security system in a number of ways.
“Users can get in the habit of ignoring or disabling triggers. Resulting fines from unnecessary runs by a city’s emergency responders, which are on average nearly $US150, also add to the cost of owning the system.”
The report showed 62 per cent of security system owners reported their system triggered at least one false alarm in the past 12 months.
“The development and integration of AI and video verification solutions are important initiatives in the industry to reduce false alarms and obviate the need for such laws,” White said.
“Monitoring providers like Rapid Response Monitoring and Noonlight increasingly use AI-powered video verification to verify an alert is real before the alert is sent up to monitoring personnel, which is helping to drive ever lower priced monitoring services.”
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