Gallagher Tasks Margrain With Regional Tech Role To Drive Customer Focused Product Development.
Gallagher Tasks Margrain With Regional Tech Role – Gallagher has promoted Mike Margrain to the position of regional technical manager for Asia-Pacific (APAC), India, Middle East, and Africa (IMEA), positioning him to drive customer-focused product development.
Gallagher Security takes a customer-centric approach to product development. Margrain will be well-positioned to deliver insights to Gallagher’s head office from the company’s in-country teams that have been gathered directly from customers. This will ensure that Gallagher’s future product development will cater to the needs of the rapidly growing APAC and IMEA markets.
Gallagher Tasks Margrain With Regional Tech Role – Having joined Gallagher Security in early 2008 – initially as technical account manager (Queensland, Northern Territory, and Papua New Guinea), and then as national technical manager for Australia over the past 5 years – Margrain will now play a pivotal role in providing guidance, support, and coaching to the technical teams across the APAC & IMEA regions.
“With 21 years of experience, Mike is a security industry leader, his expertise and knowledge are unparalleled and the value he adds to our channel partners, customers, and our business is indispensable,” said executive vice president of Gallagher APAC & IMEA, Craig Schutte.
“This makes him the perfect candidate to expand his remit across APAC and IMEA. Mike’s input and leadership will empower our teams across these regions to be even more effective. I have no doubt that he will excel in this new challenge and contribute greatly to the ongoing success of Gallagher Security.”
Margrain said he was excited by the opportunity to collaborate.
“One of the things I love about Gallagher Security is working with the people that I do,” he said. “In this new role, I’m really looking forward to collaborating with and helping more of our in-market teams. At Gallagher, we create amazing products that provide outstanding solutions for our customers, but so much of our strength in the industry comes from our people around the world.
“There is a huge opportunity to gain insights from our in-market experts and deliver richer and more valuable solutions to meet the customer requirements across that wider region. I’m excited to spend more time with our local APAC and IMEA teams to learn from them, mentor them, and help upskill them to be more effective.”
Gallagher Tasks Margrain With Regional Tech
Gallagher Tasks Margrain With Regional Tech Role – Margrain said working for Gallagher Security had afforded him the opportunity to travel and work with the company’s teams in Africa, the Americas, Hong Kong, and China, giving greater understanding of the varied business needs of different regions.
“I think gaining exposure to some of those unique market, geographical, and cultural needs is important when playing an active role in driving a product development roadmap because solutions required in one country can be very different to required in another,” Margrain said.
Importantly, Margrain has actively participated in many of Gallagher’s software developments and enhancements with a focus on customer-inspired solution. In his new role, Margrain will work closely with Gallagher Security’s chief product officer, Meredith Palmer, and the Gallagher R&D team to ensure the company delivers the best possible technical solutions backed by commercial acumen.
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“Gallagher Tasks Margrain With Regional Tech Role To Drive Customer Focused Product Development.”