CSD was one of the first distribution companies in Australia to invest heavily in a technical support line and has now expanded its team to more than 20 staff.
According to CSD’s Mark Cunnington, the technical support line saves integrators time and money.
“If you're a security technician you may have noticed a change in our technical support at CSD,” said Cunnington. “We’ve listened to your feedback and as a result, we’ve implemented a new system which has included employing new team members to dramatically improve our support service to you.
“As a security technician calling our technical support line, you are now directed to a technical support administrator, who takes your details and the details of the support required. While you’re on the phone they will identify the best person, with the skills to support your individual needs, and in most cases transfer you directly through.”
Cunnington said CSD’s technical support team has hundreds of years of combined security industry experience, as well as extensive IT and network knowledge.
“Furthermore, CSD endeavors to maintain strong relationships with all our suppliers, so we stand committed to resolving any technical issues as they occur,” he said. “And in addition to CSD’s own resources, our sister company Inner Range has Australia’s largest security R&D and professional services team.
“CSD also has co-operative R&D programs with Paradox and Hikvision, so when projects demand bespoke development, CSD can sincerely boast the backing of the most substantial technical teams available for security technicians.”
