ADT Security has officially unveiled its new Grade A1 Security Response Centre following a million dollar-plus redevelopment.
Located at ADT Security’s national headquarters at Rydalmere in Sydney, the new Security Response Centre enhances protection for thousands of ADT Security’s residential and commercial customers nationwide.
Substantially larger than the company’s former Grade A1 monitoring centre on this site and boasting state-of-the-art monitoring infrastructure and IT systems, the new Security Response Centre has the capacity to accommodate an increased number of operators. This enables ADT Security to provide its residential and commercial customers with a high level of service and significantly expand its customer base.
“ASIAL (Australian Security Industry Association Limited), the peak body for the security industry, has determined that our new Security Response Centre meets the stringent requirements for Grade A1 certification,” said Andy Ellis, president, installation and services, Tyco Fire and Security.
“With the opening of this centre, ADT Security has set new benchmarks for monitoring system integrity, alarm response times and the integrity of the Response Centre itself. Even in the event of significant power failure, natural disaster or targeted attack, the construction of the centre and the robust systems in place will ensure continued operation without disruption. In short, this is one of the largest, most secure and technically capable monitoring centres in the country.”
According to Ellis, another important benefit of the new Security Response Centre is improved customer service. Monitoring operators are now shown real time information such as calls in queue. He says this has also enabled it to improve staff productivity and significantly reduce response times.
“Overall, this is a safer, more pleasant environment for our hard working monitoring operators. This will help to increase our already high level of staff tenure and further improve the service levels we provide our customers,” Ellis said.
Tyco Fire and Security is the parent company of ADT Security Australia.
