62 Per Cent False Alarms

♦ 62 Per Cent False Alarms – Park Associates found 62 per cent of security systems triggered a false alarm at least once in the last year, with nearly half system owners saying they dealt with too many false alarms.

The report ‘Alerts and Alarms: Consumer Perceptions of Security Event Management’, delved into consumer attitudes, preferences and experiences in security event management among households with professional monitoring.

“False alerts generate fines and frustrations for users,” says Chris White, senior analyst, Parks Associates. “False alerts, caused by harmless factors like children or pets, can devalue the security system in a number of ways.

“Users can get in the habit of ignoring or disabling triggers. Resulting fines from unnecessary runs by a city’s emergency responders (in America), which are on average nearly $US150, also add to the cost of owning the system.”

While the security industry has successfully lobbied 7 states so far to pass laws banning local municipalities from fining security providers, Parks said the best solution was to reduce false alarms.

“The development and integration of AI and video verification solutions are important initiatives in the industry to reduce false alarms and obviate the need for such laws,” White says.

“Monitoring providers like Rapid Response Monitoring and Noonlight increasingly use AI-powered video verification to verify an alert is real before the alert is sent up to monitoring personnel, which is helping to drive ever lower priced monitoring services.”

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