NSW Trains has released a tender for the rollout of a decentralised CCTV and Customer Help and Information Point (CHIP) capability to regional railway station and coach stop locations with the first phase deploying to 22 regional NSW locations.
NSW Trains currently utilises the Sydney Trains' CCTV and Help Point Systems within the Sydney Trains rail network area, which includes locations north to Hamilton and throughout the Hunter, South to Nowra, South West to Goulburn and West to Lithgow. But there is no CCTV at any regional NSW Trains beyond the Sydney Trains rail network area with the exception of Coffs Harbour Station.
According to the tender brief, CCTV and CHIP functions at these regional locations will be primarily used for customer support and post event analysis by the NSW Trains Regional Customer Support Centres (RCSC) located at Maitland, Katoomba and Wollongong. The Daily Operations and Continuity Centre (DOCC) and will also be available locally at each station to be used by station staff for monitoring, investigating safety incidents, customer complaints, criminal offences and operational issues.
CCTV monitoring will also be jointly used by the existing Sydney Trains Security Monitoring Facility (SMF). The system will need to be compatible with the overarching Sydney Trains CCTV and Help Point System as NSW Trains intends to migrate the solution into the overarching Sydney Trains CCTV and Help Point System. The tender closes on October 21. ♦
